Frequent questions

WHAT FORMS OF PAYMENT CAN I USE TO MAKE MY PURCHASE?

You can pay with VISA, Mastercard and American Express cards. We offer the maximum guarantees, with security systems such as Verified by VISA and the Mastercard Segure Code. In addition, we use a Secure Server that protects your data. You can also pay with any payment system supported by PayPal

HOW CAN I REQUEST AN INVOICE FOR MY ORDER?

If you want us to send you an invoice, send us the email of your order together with your billing information to info@zanvic.com. We will send it to you via email as quickly as possible.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

We have an order preparation period of 24 hours and the delivery time is estimated in 2 and 3 working days, depending on the destination of the order. In periods of sales and promotions, delivery times can be up to 7 working days. If you wish to receive your order the same day, please contact us at info@zanvic.com.

CAN I FOLLOW THE STATUS OF MY ORDER?

Yes, if you are registered, you can follow it from your account. If you are not registered, you will have a delivery note code in your email that you must enter in the link that appears in that same email. If you need help, contact us by email info@zanvic.com

IS IT POSSIBLE TO CANCEL AN ORDER?

Yes, as long as the order has not entered the packaging and shipping process. You can request cancellation by calling our Customer Service Department: info@zanvic.com

WHAT HAPPENS IF ANY ITEM IN MY ORDER ARRIVES DAMAGED?

We will get it back to you as soon as possible at no cost. To solve it send an email to info@zanvic.com.

WHAT SHOULD I DO IF I RECEIVE AN ITEM DIFFERENT FROM THE ONE I ORDERED?

We will exchange it for the correct item as soon as possible and at no cost. send an email to info@zanvic.com.

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