Terms of service

The company Zanvic.com (hereinafter THE SELLER) with CIF B.99466427 With address in Zaragoza and email account info@zanvic.com (from now on THE SELLER'S ADDRESS). Any purchase of a product present in the web's online store (from now on THE SELLER'S SITE) requires consultation and acceptance of these terms and conditions of sale. The purchase from this website and the fact of placing any order implies that you have read and accepted these conditions of sale.

PREAMBLE

These general conditions are intended to define the rights and obligations of both parties, within the framework of the online sale of products proposed by the seller to the consumer.

ORDER CONFIRMATION

The current information will be followed by an email to the email indicated by the buyer, after the order notification.

CONFIRMATION AND PROOF OF PAYMENT

The records stored in the systems of THE SELLER, in adequate security conditions are considered as proof of communications, orders and payments between both parties.

The storage of purchase orders and invoices, made in a reliable and durable way, can be created as proof of purchase.

INFORMATION ABOUT THE PRODUCTS

All efforts have been made to guarantee the accuracy of the information present on THE SELLER'S SITE or its suppliers, however they are not responsible for the consequences, incidents, damages resulting from electronic transmission or the accuracy of the information transmitted, even in the event that THE SELLER is aware of the possibility of such damages. Product and manufacturer names and brands are used for identification purposes only. All photos, descriptions and prices are not contractual.

VALIDITY PERIOD OF OFFERS AND PRICES

Special offers, promotions or discounts will be valid until the indicated date or until the end of the indicated number of stocks. As well as the prices indicated at the time of consulting the website.

The prices that appear on the page www.zanvic.com are Prices with VAT Included, when the client processes his order he will be able to see the VAT of each product broken down.

TRANSPORTATION COSTS AND DELIVERY TIMES

The products are delivered to the address indicated by the buyer in the order form, and only to the geographical destinations specified in the delivery forms.

All products are sent in perfect condition. The customer must notify the logistics company (or the postman) of the slightest trace of impact (holes, traces of crushing etc ...) on the package, and, where appropriate, must reject the package. An identical product will be shipped free of charge.

The exchange of a declared product, afterwards, and damaged during transport, without any type of reservation that has been issued when receiving the package, cannot be taken into account.

As with any shipment, it is possible to experience a delay or the product to be lost. In such a case, the logistics company will be contacted to initiate an investigation. Every effort will be made, for the time necessary, to find the package. Where applicable, the merchant will be reimbursed by the logistics company and a new identical package will be delivered free of charge.

For our part, we decline any responsibility in the delivery times caused by the logistics company, especially in case of loss of products, the weather or strikes.

DELIVERY PROBLEM BY THE LOGISTICS COMPANY

The consumer must make the SELLER, on the same day of delivery or at the latest on the first business day after delivery, any type of claim due to a delivery error and / or non-conformity of the goods in in kind or in quality, with respect to the information provided in the order form

After this period, any claim will be denied. The presentation of this claim before the SELLER may be directed to the SELLER'S ADDRESS.

The consumer must send a copy of the letter to the SELLER'S ADDRESS. Without this, no exchange will be made.

ERROR IN DELIVERY

The consumer must make the SELLER, on the same day of delivery or at the latest on the first business day after delivery, any type of claim due to a delivery error and / or non-conformity of the goods in in kind or in quality, with respect to the information provided in the order form.

After this period, any claim will be denied. The presentation of this claim before the SELLER may be directed to the SELLER'S ADDRESS.

Toute réclamation no effectué dans les règles définies ci-dessus et dans les délais impartis ne pourra être prize en compte et dégagera LE VENDEUR de toute responsabilité vis à vis du consommateur.

Any claim made according to the aforementioned rules and after the indicated deadlines, will not be considered and THE SELLER will not be responsible with respect to consumers.

In the event of an error in the delivery or an exchange, any product for exchange or refund must be returned to the SELLER with all the elements of the order and in its original packaging, in perfect condition, to the SELLER'S ADDRESS. p>

Shipping costs will be borne by the SELLER, unless it is shown that the product does not correspond to the original declaration made by the consumer, so that the change is made correctly.

PRODUCT WARRANTY

The provisions of these conditions cannot deprive the consumer of the legal guarantee that requires the professional seller to guarantee against any type of defect in the product sold.

The consumer is explicitly informed that the SELLER is not the manufacturer of the products presented on the SELLER'S SITE and that the SELLER is not responsible for defective products.

Consequently, in case of damage to a person or product defect, only the responsibility of the manufacturer will be requested by the consumer, with respect to the information on the product packaging.

The warranty period is one year (1 year). All products repaired or modified by the customer or by any other company other than the suppliers selected by the SELLER are excluded from this guarantee.

The warranty may be extended according to the provisions of the warehouse and on the website, workshop section.

WITHDRAWAL TERM

The withdrawal period that the Law grants the Client in the case of purchase of goods is fourteen (14) business days from the date of receipt of your order. During this period, the Customer can return, at his own expense, without any penalty, the Product (s) that do not suit him.

In this case, the Customer can choose between the refund of the amount paid, in exchange for the return of the Product (s), and the exchange of the Product (s) ordered. It is understood that the Product (s) returned, at the Customer's expense, must be in good condition; as well as they were delivered by THE SELLER.

Sensitive products (for example, DVD, CD, software) must not be opened, in order for the consumer to exercise the right of withdrawal.

Only the prices of the purchased product (s) will be taken into account, with the reservation that the products are returned complete in their original packaging and in a state similar to their state of origin. No return will be accepted if you have not contacted before with our services by E-mail and obtaining a Return number. Any package sent without a Return number (DMA - Return of Authorized Material) will be rejected. In the absence of this agreement, THE SELLER will reject the receipt of any product with an incomplete return or without a DMA number. In any case, the expenses and risks of returns are the responsibility of the customer.

Returns will be made at the SELLER'S ADDRESS - The right of return may not be exercised for: - Items returned incomplete, damaged, damaged or dirty by the customer will not be disappointed, or the return price decreased. Once the package is received by our services, the refund will be made.

RESERVATION OF OWNERSHIP

The use of trademarks on this site is strictly prohibited.

CAUSES OF FORCE MAJEURE

Neither party will be responsible for the total or partial breach or for the delay in the fulfillment of its obligations, in accordance with this contract, caused by external causes, beyond its control (Force Majeure Cause). p>

It is considered that the Causes of Force Majeure must include, without limitation: war, riots, insurrection, severe alterations in Internet security, technical failures, unauthorized access and / or intrusions in the servers of the Site Web, strikes of all kinds and telephone or computer failures.

If any of the Parties makes mention of a Force Majeure Case, they must notify the other Party within a period of ten business days, about the event or the imminent occurrence of said Case.

The Parties agree to keep in communication in a timely manner, to jointly determine the terms and conditions to fill an order, should a Force Majeure Event occur.

After one (1) month of interruption due to a Force Majeure Event, THE SELLER may make the decision to cancel the order (s), in which case it will reimburse the Buyer, if the situation applies.

SEVERABILITY

If one or more provisions of these General Conditions of Sale is considered or declared invalid according to the law, regulation or after an unappealable ruling issued by a court with jurisdiction, the other provisions will retain their absolute scope and validity. p>

NO WAIVER

If a party does not indicate that it cannot fulfill one (s) of the obligation (s) listed in these general conditions, it is obliged to fulfill the said obligation (s) ).

APPLICABLE LEGISLATION

These conditions will be governed by Spanish legislation, which will be applicable to what is not provided in this contract in terms of interpretation, validity and execution.

In case of controversy or claim, the consumer will go mainly to the SELLER to find an amicable solution.

CONFIDENTIALITY AND DATA PROTECTION

In compliance with the provisions of Organic Law 15/1999 of December 13, Protection of Personal Data, the personal data provided by the Buyer will form part of the Seller's customer file, whose purposes are maintenance of the contractual relationship, the control and management of sales and their corresponding charges. The Seller will treat said data with the utmost confidentiality, and undertakes not to use them for a purpose other than that for which they have been collected, as well as to keep them with the proper measures that guarantee their security and avoid their alteration, loss, treatment or unauthorized access.

The Seller undertakes to keep professional secrecy regarding the aforementioned personal data, even once the contractual relationship has ended.

The Buyer authorizes the Seller to keep their data for a period of five years once the contractual provision has been fulfilled.

The Buyer has the possibility to exercise the rights of access, rectification, cancellation and opposition by directing a written communication to the attention of THE SELLER or through the website, section "Your Account".

LITIGATION REGULATION

Any order placed through the SELLER's online store is with the customer's agreement, without limitation, to the SELLER's conditions of sale.

These online sales conditions are subject to Spanish law.

In case of litigation, jurisdiction is assigned to the competent courts of the SELLER's headquarters despite the plurality of defendants or call in guarantee.

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